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Mark Cole Agency - life insurance advice

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Reporting An Auto Claim

If an accident occurs:

  1. Be sure to write down names, addresses, and license numbers of persons and witnesses involved.
  2. Notify the police immediately.
  3. Report the accident to us as soon as possible by calling TOLL FREE 1-800-333-2860.
  4. Do not admit liability, authorize repairs or discuss your accident with anyone except our representative or police.
  5. Call your agent for advice or instructions if needed.

Loss Reporting

All claims are reported to 1-800-333-2860. The Claims Support Operators will take the information from the insured and input the information into the computer.

We have Claims Support Operators on duty from 7:00 a.m. to 10:00 p.m. CST/CDT Monday through Friday. We have Claims Support Operators on duty Saturday and Sunday from 8:00 AM to 5:00 PM.

Due to the volume of calls, there may be times when a caller will be connected to our voice messaging system. They will be asked to leave their name, a phone number where they can be reached, must include area code, and their policy number. The Claims Support Operators will return their call as soon as possible.

Questions we ask both the first-Party - insured and the third-party - claimant:

  • Calling party's name and phone number?
  • Date and approximate time of the loss?
  • Location of the loss?
  • How did the loss/accident occur?
  • Was a police/fire department notified?
  • Case or report number?
  • Injuries at the scene?

Further questions for the insured:

  • Vehicle and driver involved?
  • Correct address and phone numbers, specifically numbers where they can be reached during the work day?
  • Is their vehicle drivable? If not, where is the vehicle?
  • Area of Damage
  • Color of vehicle or license number?
  • Owner of vehicle, if not the insured?
  • Were seat belts worn?
  • Injuries and where treated?
  • Passengers' name, address, phone number, Age?
  • Seat belts worn?
  • Injuries and treatment facility?
  • Make and model of other vehicles involved?
  • Area of damage to other vehicles?
  • Color and license number?
  • Name, address, phone number and insurance information of owner of other vehicles.
  • If owner of vehicle was not the driver, what is the driver's name, address, phone number?
  • Names, addresses, phone numbers, injury information on any passengers?

Further questions for the claimant:

  • Our insured driver and vehicle?
  • Is our insured vehicle drivable?
  • Area of damage on insured vehicle?
  • Any injury or treatment facility for our insured?
  • Names, addresses, phone numbers, injury information on any passengers in our insured vehicle?
  • Make and model of the claimant vehicle?
  • Is their vehicle drivable?
  • Area of damage?
  • Name, address, phone number, and insurance company information of owner of vehicle, if not the driver?
  • Passengers' names, addresses, phone numbers, injury information?
After reporting the loss information, the insured will be given a claim number. He/she should keep this available for future reference. The caller is also given the name of the claims representative who will be handling their claim, as well as their 4-digit extension number. We have a separate 800 number for calling to check on existing claims. This number is 1-800-333-2861. You will hear an automated attendant advising you to press, 1, 3 and enter the 4-digit extension number of their claims representative.
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